Returns and Refunds
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights are not limited by any time period. If your AquaBreeze product is faulty, damaged on arrival, not as described or does not do what it is supposed to do, contact us and we will replace it or give you a full refund, including any reasonable return shipping costs. You do not need to pay to return a faulty item.
Our 30-day money-back guarantee
Try AquaBreeze in your garden with confidence. Cut the hose to fit, assemble your kit, use it and put it to the test.
If you’re not happy for any reason, contact us within 30 days of delivery to arrange a return for a full refund. Cut, assembled and used kits are covered—you do not need to return an unused or uncut kit in its original packaging.
We pay the return shipping. That’s how confident we are in AquaBreeze.
Email support@aquabreezeaustralia.com before sending anything back. We’ll provide the return address and arrange return shipping at our cost.
Once we receive the returned kit, we issue your refund within 5 business days, to your original payment method.
This guarantee is additional to, and does not limit, your rights under Australian Consumer Law.
How to make a return or claim
- Contact us with your order number and a short description of the issue. For faulty or damaged items, a photo helps us sort it out faster.
- We reply within one business day with the next step. For faulty items we will usually offer a replacement or refund straight away, without asking you to send the item back.
- Refunds are paid to the original payment method.
Damaged in transit
If your parcel arrives damaged, take a photo of the packaging and the product and contact us within 7 days of delivery so we can lodge a claim with the carrier. This does not affect your rights above.