Returns and Refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights are not limited by any time period. If your AquaBreeze product is faulty, damaged on arrival, not as described or does not do what it is supposed to do, contact us and we will replace it or give you a full refund, including any reasonable return shipping costs. You do not need to pay to return a faulty item.

Change of mind returns

On top of your legal rights, we offer a 30 day change of mind return. If you are not happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund of the product price.

For change of mind returns the item must be unused, uncut and in its original packaging. Return shipping for change of mind returns is paid by you. Once we receive the item, we refund you within 5 business days.

How to make a return or claim

Contact us with your order number and a short description of the issue. For faulty or damaged items, a photo helps us sort it out faster.
We reply within one business day with the next step. For faulty items we will usually offer a replacement or refund straight away, without asking you to send the item back.
Refunds are paid to the original payment method.

Damaged in transit

If your parcel arrives damaged, take a photo of the packaging and the product and contact us within 7 days of delivery so we can lodge a claim with the carrier. This does not affect your rights above.