Refund policy
Refund and Returns Policy
Our 30-day money-back guarantee
Buy it. Cut it. Use it. Put it to the test.
Cut the hose to fit your garden, assemble your AquaBreeze kit and try it out. If you’re not happy, contact us within 30 days of delivery to arrange a return for a full refund of the purchase price you paid.
We’ll pay the return shipping—even if you’ve cut, assembled and used the kit. Your item does not need to be unused, uncut or in its original packaging.
Contact support@aquabreezeaustralia.com before sending anything back. We’ll provide the return address and instructions and arrange return shipping at our cost.
This guarantee is additional to your rights under Australian Consumer Law.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights are not restricted by our 30-day money-back guarantee. They can continue beyond that period, depending on the product and the circumstances.
If your AquaBreeze product is faulty, damaged on arrival, not as described or does not do what it is supposed to do, contact us. We will replace it or give you a full refund, including any reasonable return shipping costs. You do not need to pay to return a faulty item.
How to arrange a return or make a claim
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Email support@aquabreezeaustralia.com with your order number or other proof of purchase and a short description of your request. For faulty or damaged items, photos can help us resolve the issue faster.
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We reply within one business day with the next steps. Contact us before sending anything back so we can provide the correct return address and shipping arrangements. For faulty items, we will usually offer a replacement or refund without requiring a return.
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Once we receive your returned item, we issue your refund within five business days, to the original payment method.
Damaged in transit
If your parcel arrives damaged, please contact us as soon as possible, ideally within seven days of delivery. Photos of the packaging and product help us investigate and lodge a claim with the carrier.
The seven-day request is not a deadline for your consumer rights. Reporting damage later does not, by itself, remove your rights under Australian Consumer Law or our 30-day guarantee.
Contact
For returns, refunds or help with your order: